Now Hiring - Professional Services Sales Order Processor in North Kansas City, MO

Summary:
Enter orders and verify for accuracy; resolve customer’s product or service problems; Stay abreast of changes in products; Update job knowledge; Contribute to company overall by handling other duties as assigned.

Job Duties:

• 50% Facilitates sales of products by entering orders from telephone calls, email and fax; inform purchaser of order information such as unit prices, shipping dates and any anticipated delays; obtain and verify order information such as name, product number and other specifications needed; maintain records of outgoing orders, updating as necessary.
• 25% Resolves product or service problemsby utilizing developed procedures to clarify the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; follow up to ensure resolution.
• 10% Maintains positive internal and external relations by processing return authorizations on products and equipment; respond promptly and professionally to inquiries related to area of knowledge.
• 5% Identifies service problems by troubleshooting and evaluating problems; determine solution and resolve issue.
• 5% Updates job knowledge by participating in required training and educational opportunities; remain updated/knowledge of product lines and services to better serve customers.
• 5% Accomplish company and organizational mission by contributing to team effort and handling other duties as assigned assisting in the overall success of the company.

Supervisory Responsibilities:
None

• Qualifications:

Skilled at using spreadsheets, and word-processing software, including but not limited to Microsoft Office, to facilitate daily work and prepare reports.

• Uses customer-oriented telephone etiquette to get information. Greets callers, establishes rapport, and projects professional tone.
• Excellent people skills both oral and written. Interacts effectively and works productively with a wide range of people.
• Competently analyzes and prioritizes information to make appropriate recommendations.
• Communicates effectively to rest of department; listens attentively and actively.
• Must have self-control, patience and ability to make decisions under pressure, meet deadlines, and set priorities.
• Conscientiously and methodically approaches work. Sees tasks through to completion.
• Has effective organizational skills. Keeps files and work area organized.
• Has excellent attendance and completes quality work on time.

Education/Experience:

• High School Diploma or Equivalent

Certificates, Licenses, Registrations:

• None

Language Skills:

• Ability to read and interpret documents such as rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence.

Mathematical Reasoning:

Simple arithmetic

Reasoning Skills:

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands:

Physical Abilities

• Stand O (Occasionally)
• Walk O (Occasionally)
• Sit O (Occasionally)
• Handling / Fingering O (Occasionally)
• Reach Outward O (Occasionally)
• Reach Above Shoulder O (Occasionally)
• Climb O (Occasionally)
• Crawl O (Occasionally)
• Squat or Kneel O (Occasionally)
• Bend O (Occasionally)

Lift /Carry

• 10 lbs or less O (Occasionally)
• 11-20 lbs O (Occasionally)
• 21-40 lbs O (Occasionally)
• 41-100 lbs N (Not Applicable)
• Over 100 lbs N (Not Applicable)

Push / Pull

• 12 lbs or less O (Occasionally)
• 13-25 lbs O (Occasionally)
• 26-40 lbs O (Occasionally)
• 41-100 lbs N (Not Applicable)
• Over 100 lbs N (Not Applicable)

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Work Environment:

Typical Warehouse and Office Environment

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• No nights

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• North Kansas City, MO 64116: Reliably commute or planning to relocate before starting work (Required)

Experience:

• data entry: 1 year (Preferred)

Work Location: One location